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Our Policies
Below are the most common policies that we enforce.
If you have questions or concerns, please feel free to contact us.
Product Guarantee
TWC products are guaranteed to meet or exceed Nationally Accepted Standards. Wood is a product of nature and the beauty of wood is that no two boards are exactly the same. Some variation in color and grain is to be expected.
Cancellations and Returns
No returns unless product is defective. Non stock items cannot be cancelled after production has begun.
Payment Terms
1 % 10 Days/Net 15 Days with approved credit.
1.5% Service charge per month on past due accounts.
COD customers pay at time of delivery.
$25.00 Charge on all returned checks.
TWC accepts MasterCard and Visa.
Shipping and Delivery
Free delivery in TWC delivery area on orders over $250.
Orders under $250 will be subject to delivery charges.
Delivery outside TWC delivery area made on common carrier or UPS.
Special Orders
TWC reserves the right to require advance payment on special orders.
A set-up and/or knife charges may apply.
Quotes and Pricing
Pricing is FOB San Antonio, TX.
Published price lists are subject to change.
Quotes are good for 30 days from date of quote.
Footages
TWC makes every effort to ship only what is ordered, but because of the
nature of the manufacturing process footage may vary +/- 10%.
Moulding Storage
Mouldings should not be stored in areas of high humidity. They should be stored in a dry, well-ventilated building and be conditioned to the prevailing humidity for 72 hours prior to installation.